JOBS IN LAGOS

Latest Jobs at Iroko Partners Limited

(Posted on: July 21, 2017)

IROKO PARTNERS

IROKO is Africa’s leading Entertainment Technology Company. Launched in 2010, by Jason Njoku and Bastian Gotter, it is one of the most talked about African internet start-ups, thanks to its flagship Nollywood movie platform iROKOtv. Headquartered in Lagos, Nigeria, the company has pioneered Video-On-Demand for Nollywood content (Nigerian movies) and has aggregated the world’s largest online catalogue of African content, totalling 10,000+ hours.

Offline Customer Service Agent

Job Type: Full Time
Qualification:
Location: Lagos

Job Description

  • Manages and attend to customers that comes to the iROKOtv booths and creating a fun, lively booth environment.
  • Teaching booth visitors how to download and use the IROKOtv app
  • Selling IROKOtv subscriptions to booth visitor.
  • Subscribing visitors to IROKOtv subscription plans and helping them download movies on their phones
  • Teaching booth visitors how to use the app, and documenting their feedback/concerns
  • Troubleshooting and resolving customers’ problems with our product or escalating issues.
  • Achieving and maintaining proficiency with our escalation matrixes.
  • Consistently staying up-to-date with new IROKOtv products/services.
  • Providing weekly reports on customer feedback to management.

Offline Customer Support Representative

Job Type: Full Time
Qualification:
Location: Lagos

Job Description

  • Manages and attend to customers that comes to the iROKOtv booths and creating a fun, lively booth environment.
  • Teaching booth visitors how to download and use the IROKOtv app
  • Selling IROKOtv subscriptions to booth visitor.
  • Subscribing visitors to IROKOtv subscription plans and helping them download movies on their phones
  • Teaching booth visitors how to use the app, and documenting their feedback/concerns
  • Troubleshooting and resolving customers’ problems with our product or escalating issues.
  • Achieving and maintaining proficiency with our escalation matrices.
  • Consistently staying up-to-date with new IROKOtv products/services
  • Providing weekly reports on customer feedback to management

Method of Application

Applicants should come in along with their CV’s for interview as detailed below:

Date: Date Monday, 24th July, 2017.
Time: 11:00 am
Address: No.10-12 Agungi Road, Off Lekki-Ajah Expressway before Chevron Roundabout, Opposite Heaven Hotel, Agungi Ajiran Street.

Applicants should be based at either of these locations: Ajah, Lagos Island, Victoria Island.

Deadline: 24th July, 2017

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