Grand Lead Heritage started its’ journey in 2011 with its focus on rendering Entrepreneurial Services. We are a service company that offers a truly Entrepreneurial experience in a fast paced yet structured environment. We work within a proudly Nigerian company built by young talented and dynamic entrepreneurs.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Take the extra mile to engage customers
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
How to Apply
Interested and qualified candidates should send their CV’s to: firstname.lastname@example.org with the job title as the subject of the mail.
Application Deadline: 20th June, 2017.