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Client Service Manager at Nielsen Company

Client Service Manager at Nielsen Company

Nielsen Company is a global leader in measurement and information and we believe in providing our clients with a precise understanding of the consumer. We give insights into what consumers buy and watch to a multitude of our clients including Unilever, Procter & Gamble, Google, Diageo, Coca Cola and others.

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Job Title: Client Service Manager
Job Type: Full Time
Qualification: BA/BSc/HND   MBA/MSc/MA
Experience: 5 – 6 years
Location: Lagos

Job Objectives

  • Responsible for sale and marketing of high quality consumer research to a broad base of clients.
  • Servicing of clients- prepare proposals, interprete briefs, prepare and present research reports. 
  • Application of consumer research methodologies to solve clients’ business issues/problems/concerns.           

Accountabilities

  • Seek to understand clients’ business and provide insights to clients’ strategic goals and objectives.
  • Proactively engage in clients’ key business issues, contribute to decision making and deliver effective presentations.
  • Build strong relationships with senior marketing, research and sales leaders within key client organizations.
  • Identify opportunities to expand business within client accounts through a clear understanding of clients’ needs and the application of Nielsen’s suite of solutions.
  • Participate in the development of Client proposals, briefing documents and presentations for all assigned client accounts
  • Participate in the implementation of the needs assessment process in key client organizations.
  • Using consultative selling, effectively communicate and negotiate at top –to-top level.
  • Promote effective working relationships with clients; the client service teams; and other Nielsen functions

Requirements

  • University degree preferably in Marketing, Research or a Business related area; postgraduate degree or MBA is preferred but not mandatory.
  • 5-6 years working experience in Market Research or Business Analytics and Client Servicing
  • Excellent verbal and written communication skills
  • Good knowledge of research methods (RMS & CI), analysis and tools
  • Strong business acumen, strategic perspective and good knowledge of market dynamics.
  • Expertise in servicing clients and strong analytical skills
  • Good organisational skills; strong leadership and people management skills
  • Competent negotiator with effective influencing skills
  • Good knowledge and understanding of all Nielsen products and service offerings in Ivory Coast and West Africa

Relationship Management

Client(s):

  • Direct contact with Nielsen’s key Clients in Nigeria, West Africa.

Internal:

  • Client Business Partners, Client Account Managers, Operations Leaders and Data Science Managers

External:

  • Networking with heads of FMCG companies, representing the company in various forums.

Scope
Typically plays a key role in the achievement of client account goals and objectives specifically:

  • Management of revenue
  • Management of projects
  • Engaging effectively with key clients and developing strong client and business relationships to address client needs
  • Coordinating/supporting activities and initiatives within client accounts in Consumer Insights (CI)
  • Delivery of insightful and value add presentations with client solutions which will serve as sales pitches to key clients within the markets

Business Impact:

  • Makes decisions (in consultation with others) that directly affect the accounts, market and/or area revenue.
  • Ensures that high quality standards are met across the various accounts.
  • Decisions affect achievement of functional results for six months or more.
  • Decisions regularly require the ability to develop alternative solutions based on experience.

Method of Application
Interested and qualified candidates should APPLY HERE

Deadline: Not specified

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